Shipping Policy

1. Order processing

Orders are typically processed within 1–3 business days of being placed. Orders placed on weekends or holidays are processed the next business day.

You will receive a confirmation email when your order is placed and a second email with tracking information once it ships.

2. Shipping rates and delivery times

Shipping costs and estimated delivery times are calculated at checkout based on your location and the items in your order. Delivery estimates are not guarantees and may be affected by carrier delays, weather or high order volume.

We may offer free standard shipping on orders over a minimum amount. Any current offers will be shown at checkout.

3. Where we ship

We currently ship to addresses within the United States. We hope to offer international shipping in the future.

4. Order tracking

Once your order has shipped, you will receive a tracking number by email. Tracking information can take up to 24 hours to update after the label is created.

5. Lost, delayed or damaged packages

If your package has not arrived within the estimated window, or arrives damaged, contact us and we will work with the carrier to make it right.

Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

6. Contact us

Questions about this page? Email us at support@neutralhealthgroup.com and we'll get back to you.